FAQ
General & Service Basics
Q: Who operates this service? Are you a travel agency?
A: This service is independently operated by Chmaz as an individual proprietor. We are not a registered travel agency or tour group operator. We provide customized business enterprise visit coordination, cultural experience arrangements, and bilingual on-the-ground support for foreign visitors in China.
Q: What does your tour service include?
- Custom itinerary planning for enterprise visits (BYD, Alibaba, DJI, etc.)
- Coordination and confirmation of company access
- English-speaking on-site support during each visit
- Pre-arranged authentic cultural experiences
- Emergency assistance during each visit
Q: Do you only organize visits to BYD?
A: No. We arrange visits to a wide range of well-known Chinese companies including BYD, Alibaba, DJI, local tech factories, and advanced manufacturing sites. We also offer fully customized tours based on industry and interests.
Visa & Entry Requirements
Q: Do I need a visa to visit China for enterprise visits?
A: Most foreign nationals need a visa. However, U.S. citizens may qualify for the 240-hour transit visa exemption if traveling to a third country or region. For business-focused visits longer than 10 days or round-trip travel to/from China, an M-type business visa is strongly recommended.
Q: Can U.S. citizens visit BYD using the 240-hour transit visa exemption?
A: Yes. U.S. citizens can use the 10-day transit visa exemption to visit BYD and other Chinese companies, as long as you hold a valid passport and confirmed onward tickets to a third country or region (not returning directly to the U.S.).
Tour & Enterprise Visit Details
Q: How far in advance should I book?
A: Enterprise visits (especially BYD and large manufacturers) require at least 10 days advance booking for internal approval and scheduling.
Booking, Payment & Fees
Q: What payment methods do you accept?
A: We accept secure online payments via PayPal only. All transactions are in USD, and payments go to our verified accounts. Cash payments are not accepted.
Safety, Insurance & Legal
Q: Is it safe for foreign travelers to visit China?
A: Yes. Major Chinese cities and enterprise sites are safe, well-regulated, and welcoming to international visitors.
Q: What laws govern the service?
A: All services and agreements are governed by the laws of the People’s Republic of China.